Trusted by local government since 2011
symphony3 + Civica
The councils we'll grow — together.
0 councils in our sights
Civica × Symphony3
Choose your first stop
01Vision
02Credentials
03How we help
04Growth model

Vision

Credentials

How we help

Growth model

Who we are, why we exist
Since 2011 · sticky · AI-ready
ERP + best-of-breed
Land & expand with Civica
01 / 04
Civica × Symphony3
63+
Civica Partner Briefing · 31 July 2026

Together, we'll do better.

Who Symphony3 is, how we grow councils' businesses, and what's possible together with Civica.

From the cities to the coast, the alps to the outback — better services, everywhere.

60-second opening film — placeholder, final video to come.

What we make possible

We help organisations connect systems, unlock trusted data and deploy intelligent technology for local government.

01Connected Systems
02Trusted Data
03Exceptional Experiences
04Better Outcomes

Trusted AI amplifies every stage.

0Serving local government
0ARR clients · FY27 target
0Ecosystem partners
$1.44MARR budgeted · FY27
NextFifteen years of momentum.
01 · Credentials & Journey 15
Credentials & Journey

Fifteen years of momentum, not a standing start.

Melbourne-based, purpose-built for local government since 2011. Two years of investment, now converting into disciplined growth — with the right partner.

"Partner with a company on a growth trajectory, and together we'll do better."
2011
Founded — first council partnerships
FY24–25
Deliberate investment; ARR grows to $1.14M
Mar 2026
Technology Review: strong platform & team confirmed
FY27
Pivot to disciplined, scalable growth
Today
Civica partnership
0

Years in LG

Focused on ANZ local government since 2011.

0

ARR clients

Growing from 50+ today to 63+ by June 2027.

$2.5M+

FY27 revenue

Up from $1.87M — 35% growth, budgeted.

$1.2M

Work in hand

Plus a $1.6M pipeline across 137 deals.

Sticky clients, recent wins

Low churn, long tenures, growing Tier 1 footprint:

Mt IsaMilduraCentral Goldfields Loddon ShireRural City of Murray BridgeKyogle Council
Our values in action — not words on a page
R

Respect

Biannual Respect Champion Awards

P

Persistence

"Project Grit" ritual

D

Diversity

Inclusive Language Audit + culture days

F

Fun

Quarterly Fun Days & Surprise Fridays

L

Learning

Knowledge-to-Client Programme

S

Sustainability

Staff-led eco improvements

Small team · outsized capability
A lean, flat structure — AI-first by design

Four functions reporting to the CEO. Every person — employee or contractor — contributes directly to what councils experience.

Board of DirectorsJohn Nevins (Chair) · Thomas Hynes (CEO) · Fergal Coleman (CRO / Founder)
Chief Executive OfficerThomas Hynes
Business DevelopmentFergal Coleman — CROIntegration Solutions · Marketing
Commercial & RiskAlana Napoli — Commercial MgrProcess Improvement & Automation
TechnologyMichael Fagan — CIO (Interim)Digital Solutions · Integration Delivery
Customer SuccessPhilip Joseph — Head of Customer Strategy
Next

Best-of-breed, not rip-and-replace — see how we help councils.

02 · How Symphony3 Helps Councils 50
How Symphony3 Helps Councils

Modernise without going backwards.

Most councils run ageing, disconnected systems with no AI. The challenge: modernise without losing the best-of-breed tools teams depend on.

The platform

One unified platform
for local government

Residents receive one seamless, council-branded experience. Staff keep the specialist systems they already trust.

ResidentsSimple, branded services
Unified platformConnected and governed
Council systemsBest-of-breed stays in place
Explore how it connects
Symphony3 digital council website solutions
Digital solutions

Digital Experience

Simple, connected council journeys.

SmartGlue connecting local government systems
Integration platform

SmartGlue Integration

Connect systems. Keep data flowing.

Digital
Advisory
Enterprise AI

Beetrix AI

Governed AI for real council problems.

Long-term Australian council partnership
Managed service

SWAS

Software With A Service. We stay with you.

A different proposition to TechnologyOne

TechnologyOne approach

  • Wants to own the whole stack
  • Weak on integration breadth
  • Civica HQ has pulled back from AU integrations — a local gap
VS

Civica + Symphony3

  • Up to 50 best-of-breed connectors alongside a core ERP
  • Fills the local integration gap Civica HQ left
  • Symphony3 hosts, monitors & manages the layer — 24/7

Try it: the council journey, end to end

Step through a resident request — then see what happens when an integration breaks.

Next

Land and expand, together — see the growth model.

03 · How Growth Works With Civica $1.2M
How Growth Works With Civica

Land and expand, together.

Every engagement starts small and compounds. Symphony3 hosts and manages the whole layer, so Civica never carries the load. Goal: become Civica's #1 local government partner in Australia.

The Australian opportunity

Council by council. Value compounds.

One connected platform creates a repeatable growth path across Australian local government.

Ararat Rural City Council
Ararat Rural City CouncilRegional services, connected
Ballina Shire Council
Ballina Shire CouncilConnected resident services
Banyule City Council
Banyule City CouncilLocal impact, shared platform
Ararat Rural City Council
Ararat Rural City CouncilRegional services, connected
Ballina Shire Council
Ballina Shire CouncilConnected resident services
Banyule City Council
Banyule City CouncilLocal impact, shared platform
City of Bunbury
City of BunburyConnected by design
City of Greater Bendigo
City of Greater BendigoDigital services that scale
Mansfield Shire Council
Mansfield Shire CouncilBuilt around community
City of Bunbury
City of BunburyConnected by design
City of Greater Bendigo
City of Greater BendigoDigital services that scale
Mansfield Shire Council
Mansfield Shire CouncilBuilt around community
Pyrenees Shire Council
Pyrenees Shire CouncilSimple services for residents
Warrnambool City Council library
Warrnambool City CouncilCommunity access, connected
Warrnambool City Council civic centre
Warrnambool City CouncilBetter connected communities
Pyrenees Shire Council
Pyrenees Shire CouncilSimple services for residents
Warrnambool City Council library
Warrnambool City CouncilCommunity access, connected
Warrnambool City Council civic centre
Warrnambool City CouncilBetter connected communities
Next: see how each council grows
Step 1ERP in Cloud$
Step 2+ SmartGlue Bundle$$
Step 32nd Bundle$$
Step 4Forms$$
Step 5Website$$$
Step 6Registers$$$
Step 7AI$$$$
A parallel opportunity: ~80 on-prem councils

~80 councils are still on-premise. Their point-to-point integrations migrate straight through SmartGlue — turning an upgrade project into recurring revenue for both.

The platform, growing over time

SmartGlue sits at the centre, powered by Symphony3. Every system connected deepens the platform and compounds revenue for both.

Core Civica Systems
Finance
Rates & Property
Assets
SmartGlueCivic Integration — powered by Symphony3
Citizen Experience
Time Saved
Cost Savings
Growth Layer — Adds Over Time
Forms
Registers
Website & Portal
Energy Dashboard
AI (Beetrix)

Finance

Core Civica system

Rates

Core Civica system

Forms

Growth layer

AI (Beetrix)

Growth layer

Try it: build a SmartGlue bundle

Click connectors and watch the tier — and value — grow.
Est. Bundle ARR$0
No connectors selected
Bundle 1 · ~$30kBundle 2 · ~$50kBundle 3 · ~$80kBundle 4 · ~$100k

Illustrative tiers. Recent deals: Ballina $85k, Campaspe $115k, Cairns $115k, Service Vic $140k, Port Macquarie $188k.

Together, we'll do better

Ready to become Civica's #1 local government partner in Australia?

Sticky clients. A disciplined growth plan already in motion. Let's grow together, council by council.